Accessibility

The Scottish Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the ScotAccount service, including Verify your identity.

This website is run by the Scottish Government. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA Standard, due to the non-compliance listed below.

Non-accessible content

The content listed below is non-accessible for the following reason:

Non-compliance with the accessibility regulations

Photo capture on Verify your identity is triggered automatically when the image is lined up as requested, causing a change of context. This fails WCAG 3.2.1 (On Focus). We have added a manual trigger option when the automatic capture is not successful and will continue to monitor this.

Preparation of this accessibility statement

This statement was prepared on 25^th January 2023. It was last reviewed on 19^th December 2023.

The Scottish Government Digital Accessibility Team carried out audits of the website’s compliance in October 2022, January 2023 and December 2023.

Feedback and contact information.

If you cannot access any part of this site or want to report an accessibility problem, email ScotAccount@gov.scot.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018).

If you're not happy with how we respond to your feedback, contact the Equality Advisory and Support Service (EASS). They are an independent advice service. They will advise you on what to do next.

Get help with this page

If you need help, you can contact us.

Tell us:

what you're trying to do
what the problem is

We'll reply to you by email. It may take us up to two working days to get back to you.